Terms of use

These terms govern access to and use of the Sutra platform (the “Platform”), provided by CopperLoop Technologies LLP, a limited liability partnership registered in India (“CopperLoop”, “we”, “us”). “Client organization” means the organization that has engaged CopperLoop to provide the Platform, and “you” means a person who signs in to the Platform as one of its authorized users.

By signing in to or using the Platform, you agree to these terms. They apply together with the order form or service agreement signed between CopperLoop and your client organization (the “Service Agreement”). If the two conflict, the Service Agreement prevails.

Accounts are created by CopperLoop at the request of a client organization. The client organization decides who receives an account and which projects and buildings each person can see.

You are responsible for activity under your account and must keep your password confidential. If you believe someone else knows your password, change it — this signs out every session on your account — and inform your organization’s administrator.

As a security measure, an account is locked temporarily after repeated unsuccessful sign-in attempts.

Consumption figures are calculated from readings collected from the meters installed at your sites. Where readings are not received — for example because a meter is offline, a manufacturer’s system is unavailable or a network fails — the Platform shows the gap. It does not estimate or fill in missing readings, and each figure is shown with the proportion of expected readings that were received.

The accuracy of the figures therefore depends on the meters and on the manufacturers’ systems. We do not warrant the accuracy of readings supplied by third parties, and figures should be read together with the completeness shown alongside them.

Where a project is being certified, we make its consumption figures available to the certifying authority through access limited to that project. Applying for certification, meeting its criteria and any decision the authority makes are matters between your client organization and that authority. We provide figures; we do not obtain, influence or guarantee any certification or rating.

You must use the Platform only to monitor the sites it is provided for. You must not:

• attempt to access data belonging to another client organization;
• probe, scan, disrupt or interfere with the Platform or its security;
• use automated means to extract data, other than through interfaces we provide for that purpose; or
• share your sign-in credentials with anyone else.

We may suspend an account that is used in breach of this section.

We aim to keep the Platform available and to collect readings on schedule. Unless an uptime commitment is agreed in your Service Agreement, the Platform is provided without a guaranteed level of availability. We will give advance notice of planned maintenance where practicable.

Readings, records and documents belonging to your client organization remain its property. We process them to provide the Platform, as described in our Privacy Policy.

When the Service Agreement ends, we will provide an export of your client organization’s data if it is requested within 30 days, and will delete the data on request, except where the law requires us to keep it. Personal data is deleted as set out in the Privacy Policy.

The Platform — its software, interfaces and documentation, and anything we develop in providing it — remains the property of CopperLoop. Your client organization receives the right to use the Platform for the sites it is provided for, for the term of the Service Agreement. No ownership of any part of the Platform is transferred.

We may use aggregated statistics that identify neither a client organization nor any individual — for example, Platform performance and meter manufacturers’ response times — to operate and improve the Platform.

Each party will keep confidential the non-public information it receives from the other in connection with the Platform, and will use it only for the purposes of the Service Agreement. This does not apply to information that is publicly available, already known to the receiving party, or required to be disclosed by law.

Fees, payment terms, warranties and limits of liability are set out in the Service Agreement. Nothing in these terms limits any liability that cannot be limited under applicable law.

We may suspend access to the Platform if it is used in breach of “Acceptable use”, if we are required to by law, or if fees remain unpaid 15 days after we have given written notice. Except where the circumstances make it impossible, we will notify you first and give you an opportunity to remedy the issue. Suspension does not delete data, and readings continue to be collected unless we state otherwise.

Each party will indemnify the other against third-party claims arising from its own breach of these terms. CopperLoop will indemnify the client organization against claims that the Platform infringes a third party’s intellectual property rights; the client organization will indemnify CopperLoop against claims arising from the data it provides or from its use of the figures the Platform reports. The limits of, and the procedure for, any indemnity are those set out in the Service Agreement.

Neither party is liable for a delay or failure to perform caused by events beyond its reasonable control, such as network or power failures, outages of infrastructure providers, acts of government, industrial action or natural events. This does not excuse payment of amounts due. If such an event continues for more than 30 days, either party may terminate the Service Agreement by written notice. Readings that cannot be collected during such an event are shown as gaps, as described under “Meter data and reports”.

Notices to CopperLoop should be sent to copperlooptech@gmail.com. We will send notices to the contact email address your client organization has given us.

You may not assign or transfer your rights under these terms. If any provision of these terms is found to be unenforceable, the remaining provisions remain in effect. A failure or delay in enforcing any provision is not a waiver of it. These terms and the Service Agreement together form the entire agreement on their subject matter.

We may update these terms. We will notify client organizations at least 30 days before a material change takes effect, and the date at the top of this page shows when the terms last changed.

These terms are governed by the laws of India, and the courts in India have jurisdiction over any dispute arising from them.

Questions about these terms can be sent to copperlooptech@gmail.com.